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ATTENTION: The NCSO
Helpdesk will be closed
on September 6, 2010.
Inquiries received during
this time will be responded
to on September 7, 2010.

NCSO
P.O. Box 2335
Hyattsville, MD 20784-2324

Toll Free Hotline, 9-5 ET M-F
1-800-285-NCSO (6276)
For TTY dial 711 for your state’s
Relay Service Provider or dial
extension 3 when connected.

Fax
1-301-576-5187

E-mail

Introduction to Frequently Asked Questions

The U.S. Department of Education (ED) developed the following guidance documents in response to questions frequently asked by Institutions of Higher Education, scholars, obligees, and employers regarding program regulations and requirements, and how to navigate the Service Obligation Tracking System (SOTS). These documents do not cover all aspects of the grant regulations and requirements or the SOTS and should not be used alone. The grant regulations and requirements are available on the NCSO Web site at http://www.serviceobligations.ed.gov/programRegs.cfm or you may contact the NCSO Helpdesk at http://www.serviceobligations.ed.gov/contact.cfm for additional technical or regulatory assistance.

Regulatory Frequently Asked Questions

Service Obligation Tracking System Frequently Asked Questions